Frequently Asked Questions

How do I sell a gift card?

You can sell your gift card on the marketplace in just a few easy steps:

  1. Enter the name of the gift card's retailer, serial number, and PIN.
  2. Verify the gift card's balance and create a selling price.

Nafa Member Services verifies every seller and approves each gift card on our marketplace.

What gift cards do you accept?

We accept gift cards from any brand or retailer. You can sell eGift cards with a minimum balance of Rs. 500 on the card.

What's the recommended selling price?

Depending on the brand, gift cards sell the fastest when discounted at least 10%, but the selling price is completely up to you. Please note, your listing price must be equal to or less than the current value of the card. When setting your price, please keep our selling fees in mind.

Can I adjust the price after it has been set?

Yes, you can adjust the price at any time. The price you set is only final when the card is purchased, at which point the selling price is locked.

How can I list my physical gift card?

At the moment we do not support physical gift cards, but our team is working hard to make that happen as soon as possible.

What fees are associated with selling gift cards?

For each gift card sale, we take a flat 15% commission of the gift card selling price. You are only charged these selling fees when your gift card sells. If your gift card does not sell, you will not be charged.

How do I get paid?

Once your gift card is sold, We will Online Transfer the sale amount (less our commission and fees). Your available balance is the amount of funds ready for immediate payout. In the My Funds section of your Nafa Account, choose the amount you wish to withdraw. You can withdraw the entire amount or a portion of your available funds, but there is a Rs. 500 minimum withdrawal required for Online Bank transfer. Please allow up to 14 days for the transfer.

Are there marketplace rules?

You are held responsible for the full value of the gift card you have listed. While your gift card is listed on Nafa, do not use, sell, or transfer your gift card's value. You will be held liable for the transaction. If you no longer want to sell your gift card, simple remove the listing on your Listings page or be held responsible for the card's full value.

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How does buying discount gift cards work?

Buying gift cards is like other online marketplaces. Sellers list their cards at a discounted price, and users purchase them at discounted prices.

Why do I see different pricing for the same gift cards?

Sellers can adjust the sale price as often as they'd like, so you may notice different prices at different times.

Why does my order need further verification?

If you are a first time buyer you may receive a phone call or email from Nafa Member Services to verify your order information. We take these precautions to ensure a secure marketplace and to protect our members' transactions.

Are there fees associated with buying gift cards?

We do not charge sales tax, shipping costs, or processing fees. The total price you see is what you will pay for the card.

When will I receive my gift card?

New customers can expect an order confirmation time of up to 24 hours. If you are a returning customer, confirmation is instant. Your e-gift cards will be delivered to your Nafa account within 1-2 business days

Can I return a gift card I just purchased?

After submitting an order, you may not request to cancel it. We guarantee your gift card is valid and has the value shown at the point of sale. After your purchase has been confirmed, please review our return policy to see if your order is eligible for a refund. For all refund requests in accordance with our policy, please contact support@nafa.in with your order information.

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